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Despite multiple requests for information and extensions granted to allow for communication, the player failed to respond to further inquiries from the Complaints Team.
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In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.
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